Privacy Policy

1. Who we are

Sera Peptides Holdings LLC ("Sera Peptides", "we", "us") operates serapeptides.com. This policy explains what personal information we collect, how we use it, who we share it with, and what choices you have.

For privacy questions, contact support@serapeptides.com.

2. Information you give us

• Order information — name, billing and shipping address, email address, phone number where provided.
• Payment information — processed directly by our payment processor. We receive confirmation of payment and limited card metadata (such as the last four digits and card type). We do not receive or store full payment card numbers.
• Account information — if you create an account, your login credentials and saved addresses and order history.
• Communications — the contents of emails or contact form submissions you send us, including any order or lot numbers you provide.
• Marketing preferences — your email address if you subscribe to our mailing list, and your subscription status.

3. Information collected automatically

When you visit the site we automatically collect certain technical information, including your IP address, browser type and version, device type, operating system, referring URL, pages viewed, and timestamps. This is collected through cookies and similar technologies.

We use this to operate and secure the site, understand how it is used, and improve it.

4. Cookies

We use the following categories of cookies:

• Strictly necessary — required for the site to function, including cart contents, checkout, login sessions, and age verification. These cannot be disabled.
• Analytics — help us understand traffic and usage patterns in aggregate.
• Marketing — where used, these support advertising measurement and audience building.

Most browsers let you refuse or delete cookies through their settings. Disabling strictly necessary cookies will prevent parts of the site from working, including checkout.

5. How we use your information

• To process, fulfil, and ship your orders, and to send order confirmations and tracking;
• To respond to your enquiries and provide customer support, including documentation requests;
• To verify eligibility, including age confirmation and research-use acknowledgement;
• To detect, investigate, and prevent fraud, abuse, and unauthorised access;
• To send marketing emails where you have subscribed, which you can opt out of at any time;
• To operate, maintain, secure, and improve the site;
• To comply with legal obligations, including tax, accounting, and regulatory record-keeping.

6. Who we share it with

We share personal information only as follows:

• Service providers — payment processors, shipping carriers, web hosting, email delivery, and analytics providers, each acting on our instructions and only to the extent needed to perform their service;
• Legal and safety — where required by law, subpoena, or other legal process, or where we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud;
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to the acquirer honouring this policy.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising in exchange for money.

7. Packaging and discretion

Orders ship in plain outer packaging with no product or company branding visible on the exterior. Carrier labels necessarily include your name and delivery address.

8. Data retention

We keep order and transaction records for as long as needed to fulfil the purposes described here and to meet legal, tax, and accounting obligations — typically several years. Marketing subscription data is kept until you unsubscribe. Contact form correspondence is kept as long as needed to resolve your enquiry and maintain a support record.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information, subject to our legal record-keeping obligations;
• Opt out of marketing communications at any time, via the unsubscribe link or by emailing us;
• Request a copy of your information in a portable format;
• Not be discriminated against for exercising any of these rights.

To make a request, email support@serapeptides.com. We may need to verify your identity before acting. We respond within the timeframes required by applicable law.

11. California residents

If you are a California resident, the California Consumer Privacy Act as amended gives you the rights described in section 10, including the right to know what personal information we collect, use, and disclose; the right to delete; the right to correct; and the right to opt out of sale or sharing. As stated above, we do not sell or share personal information as those terms are defined by the CCPA.

The categories of personal information we collect are described in sections 2 and 3, the purposes in section 5, and the recipients in section 6.

12. Do Not Track

Some browsers transmit a "Do Not Track" signal. There is no common industry standard for responding to these signals, and we do not currently respond to them.

13. Children

This site is not directed to anyone under 21, and we do not knowingly collect personal information from anyone under that age. If you believe a minor has provided us information, contact us and we will delete it.

14. International visitors

We operate from the United States. If you access the site from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

15. Changes to this policy

We may update this policy from time to time. The date at the top reflects the most recent revision. Material changes will be indicated by updating that date, and where appropriate we will provide additional notice.

16. Contact

Sera Peptides Holdings LLC
[MAILING ADDRESS]
support@serapeptides.com